Premium Coverage for Complete Network Management and Computer Support

Pittsburgh Networks Customer Care (PNCC) is the premier service designed to address your ongoing IT management and support needs. The service provides regularly scheduled maintenance of systems and networks that, when proactively monitored and managed, will reduce the exposure to many common problems that IT environments experience due to neglect or the security issues inherent from using the Internet. Through our vast experience in offering IT support for small businesses, we have developed a PNCC checklist that is used to proactively manage and support your network. Some examples of proactive support include:

 

• Review of server logs, disk capacities, and general health of servers
• Validation of backups, strategy, and assurance of restore capability
• Application of patches and service packs
• Installation of recommended patches, service packs, and maintenance updates
• Review status of network components and logs
• Tuning of network and system components as necessary

This service is customized for each client, however, our approach to support is uniform. First we meet with you to ascertain your short and long term business goals; second we discuss your network environment, users' needs, and critical business functions; and lastly, present you with a solution that fits your needs, all within an affordable monthly budget.

 

Ongoing Management: On-site and Remote

Ongoing management and support of your IT network is done with regular on-site visits and remote monitoring and maintenance. Our Centralized Services organization consists of the Helpdesk and our Remote Monitoring Center (RMS). Together with your local IT engineers, these groups are the cornerstone of your consulting team.

 

Helpdesk:

The Helpdesk provides you with remote support.  Why wait for an engineer to be dispatched when you have a problem now?  Our Helpdesk is staffed by seasoned technical experts who assist you over the phone, whether it is a server, desktop, VoIP system or network issue. They work in conjunction with your onsite engineers to deliver fast and efficient service during regular business hours.

 

Remote Monitoring Center: RMC

Our RMC is primarily responsible for monitoring, troubleshooting and escalating alerts from our Remote Monitoring Systems. Our monitors operate around the clock, 24x7, and if a there is a critical alert from one of these network services, they will alert the appropriate people on your team. Then either the Helpdesk or your primary engineer will beginning fixing the problem.

 

Pittsburgh Networks Procurement

With Pittsburgh Networks Customer Care, you get IT procurement assistance. We are experts at helping you select the right product for your needs. We will assist you in getting quotes for hardware, software, networking gear and any other technology products, at a competitive price with the best customer service team in the industry. This service helps you with one-stop shopping, pre-sales support from vendors (if necessary), purchasing of the product, delivery tracking to your location and a seamless escalation path if there are issues.

 

Project Support

As your company grows or you have new capabilities that need to be implemented, Pittsburgh Networks can assist you. Projects are usually quantified as having a definite start and finish interval, such as a server migration, operating system upgrade, firewall installation or other technically demanding tasks. These kinds of tasks do not fall within the normal computer tech support provided by Pittsburgh Networks Customer Care, nor are they generally done during business hours. Pittsburgh Networks will assess the situation, scope the project and provide you with either an Initial Project Estimate or a more complete Project Plan that includes, hardware/software costs, labor costs and the timeline to complete the project.

For more information, call our offices at 603-624-3800 or email info@pittsburghnetworks.com.